Site Operations Leader
Alabama
Role Overview
USDC operates AI infrastructure facilities serving GPU-as-a-Service and colocation customers. We are hiring a Site Operations Leader to own day-to-day operations at our Alabama facility and will be accountable for operational excellence as we bring additional facilities online. Your goals are to operate this site at Tier 3 (99.982% uptime), GPU infrastructure (99.9% availability), 100% SOP/MOP coverage & Change Management. This is a hands-on, technical leadership role, based at our site. The right person has operated critical data center facilities, CPU/GPU infrastructures, built maintenance programs, managed onsite teams and held vendors accountable. You will be the most senior operational authority onsite.
Key Responsibilities
Own day-to-day operations of live, GPU-dense, liquid-cooled data center facilities.
Build and maintain a structured preventative maintenance program for all MEP systems: chiller plant, generators, ATS, fire suppression and power distribution.
Develop and maintain SOPs, MOPs and emergency operating procedures grounded in industry best practices.
Serve as onsite incident commander for MEP and infrastructure events.
Monitor facility health through BMS/DCIM systems and drive resolution of anomalies before they become incidents.
Monitor CPU/GPU rack health and Network health through DCIM systems and drive resolution of anomalies before they become incidents. Drive resolutions and escalations with support vendors.
Manage RMA process with support vendors of GPU, MEP components while holding them accountable to their contracted SLA/SLO.
Manage a growing team of multicraft technicians and site support personnel.
Manage a team of smart hands operators with skills in networking, racks and compute infrastructure.
Own work assignment, scheduling, shift coverage, performance management and training.
Build a metrics-driven culture of operational discipline, accountability and continuous improvement.
Interface with MEP vendors, ensuring contractual obligations and SLAs are met.
Provide oversight of managed service providers supporting current and future facilities.
Hold vendors accountable through documented performance tracking and regular business reviews.
Support ISO 27001, ISO 22237 and SOC 2 certification efforts by owning facility-level evidence generation and operational documentation.
Provide operational oversight during commissioning of new facilities, working alongside commissioning engineers and compliance partners with decision authority.
Qualifications & Requirements
Why It Matters
"This role is critical for driving operational excellence and high-availability (99.9% GPU availability, Tier 3 uptime) for our cutting-edge AI infrastructure as we scale."
Environment
On-site technical leadership role at our Columbiana, Alabama facility. Requires being the most senior operational authority onsite in a 24/7 critical environment.
Preference Plus
Experience with liquid-cooled, high-density GPU compute environments.
Experience with facility commissioning from the operator's perspective.
Background in hyperscale, colocation, or AI infrastructure environments.